CRM Strategy

• CRM Strategy and Solutions for Business to Business and Business to Consumer
• Social Media Strategy and engagement (including social media listening )
• Direct and Interactive multi-channel marketing : Call center , web, mobile, email, direct mail , social media
• Acquisition and Retention strategy 
• Contact management
• Lead Development/management
• Loyalty program strategy and design
• Customer Experience Management –touch-point mapping and integration plan
• New business development ideas and strategies
• Lead Development/Management
• Case Study: Building the right CRM framework for a $5 Billion retailer